Made to Order Furniture Deliveries & Returns

We collaborate with multiple suppliers who deliver directly to expedite the delivery of your items. As a result, you might receive your items via a courier different from our standard couriers. Occasionally, the supplier or courier may reach out to you directly to coordinate a convenient delivery day. Please inform us in advance of any site access restrictions.

Please allow up to 11 weeks for certain items, these will be clearly marked on each product's page.

Once the order is placed you will be contacted by us to give you a rough indication of timescales.

If you decide once the item has been shipped that you no longer require the item, there will be a restocking fee deducted from your refund (this will be notified to you once the item has been returned to us or our manufacturer).

UPON DELIVERY

Upon receipt, kindly inspect your items thoroughly before accepting them. It's advisable to retain both the packaging and your order confirmation email for any potential post-purchase inquiries.

Upon signing for the delivery, provided the items have been fully paid for, they become your responsibility. We cannot assume liability for loss, damage, or destruction post-delivery, unless any issues were reported upon delivery, such as damage, faults, or incorrect delivery.

For items requiring assembly, please ensure you have all necessary components, instructions, and information. Always adhere to the manufacturer's guidelines and use recommended tools. We are unable to provide refunds for incorrectly assembled items or those damaged during the assembly process.

If you intend to store your items, it is imperative to thoroughly inspect them beforehand.

We ask that we are informed of any damages or faults immediately.

Made to Order Returns & Refunds

Our furniture is made to order and considered a bespoke "custom made" item.  If you cancel your order within 24 hours you will be refunded in full, just drop us a line and we'll take care of rest. Anything after this timescale can not be refunded as products are made specifically for buyer and cannot be sold on.